From the people who talked with me on the phone and met me on a rainy Saturday morning, to the people who delivered to my remote farm, I was treated as if I were important and my opinions mattered. All of the people I came in contact with were both friendly and professional. And as much as I like the people and their business model, I am equally impressed by the furniture. Surfaces are beautiful and wonderful to touch. There is a solidity and heft to each piece that only high quality furniture has. Attention to detail is evident, as is fact that the pieces were designed to be both functional and comfortable to use. And yet, they are also terrific to look at. I currently have four Lilly chars (two small and two medium), an Industrial Green dining table, a Manhattan dining table converted for use as a ping pong table, a Lilly side table, an Industrial Green bench, and a platform bed, all in a variety of finishes and options. And I feel good that CounterEv has put a priority on sustainability, using recycled wood, zero voc stains and environmentally friendly processes. I don’t know what else to write but Wow!